IO_Helpdesk Support

Job Description

Job Title

IO_Helpdesk Support

Job Description

"Responsibilities include – • Investigate and Diagnose Issues.• Identify, track and resolve issues.• Maintain strong communication amongst the various groups.• Manage strong data and process integrity. • Drive resolution for Level 1 issues around – Laptop support, desk top support, Application support.• Mode of Resolution:- Predominantly through Voice Interaction and also through email , chat & remote support.• Continuously strive for self-development through multiple channels. Basic Qualifications: 1. 1 to 5 years of total & relevant experience.( Technical Service Desk Support) 2. Strong communication skills 3. Strong problem solving skills 4. Bachelor Degree in Computer Science or equivalent experience Catalyst skills:- ( Good to have/ Desired Qualifications) 5. Working knowledge of Operating Systems (Windows 2000\2003, Linux\HP Unix 6. Working knowledge of Message Handling Technologies (JMS, MQseries, WMQI, etc…) 7. Working knowledge of Database Technologies (Oracle 9 + and \ or Informix) 8. Working knowledge of LAN/WAN and Firewall Support The candidate should be willing to work in 24/7 Shifts. "

Qualification

Graduation in any discipline /full time diploma

Location

Mumbai

Send your applications to accenturejobs823@gmail.com.